Commander Industies

Terms of use

Commander Industries Ltd. Terms and conditions of Trade
Last updated 1st July 2012

Welcome to the terms and conditions page of Commander Industries Ltd. By accessing this web site and/or by placing an order or making a payment, you agree to be bound by these terms and conditions as set out below.

The following terms & conditions make reference to:
Our web site: ('our web site' 'this web site', 'web site')

Use of this web site and content:
All content including text, pictures, graphics and diagrams are supplied on a 'as is' basis, we take no liability for the accuracy of this information and all information must be treated as such. Furthermore all images contained within this web site are for illustrative purposes only.
Commander Industries Ltd. makes every care in the preparation of the content of this web site however we cannot guarantee uninterrupted and totally reliable access to this web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes.
To the extent permitted by applicable law, Commander Industries Ltd.. disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access.

While we try and ensure that all prices on this web site are accurate, errors may occur. If we discover an error in the price/volume of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

This web site is intended for use for residents within the United Kingdom (UK), we do not exclude residents from other countries from using this web site but express no liability for the accuracy of information, prices and content for use in other countries. Furthermore Commander Industries Ltd. makes no representation that any product referred to in the materials on this web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Placing an order and conditions of acceptance:
Please note that when you place an order online with Commander Industries Ltd. payment is instantly released by your bank or credit card and automatically accepted. However, the acceptance of funds and subsequent communication in no way constitutes an acceptance of the order or a guarantee of dispatch of goods.

Your order (including payment) will be treated as an offer to purchase from Commander Industries Ltd., acceptance of which is indicated when and only when Commander Industries Ltd. dispatches the goods and sends an email of delivery confirmation (whether or not you receive that e-mail).
Up until the point of dispatch Commander Industries Ltd. reserves the right to decline your order and to process a full refund. Once we dispatch the order (and at no time prior to this) Commander Industries Ltd. has entered into a legally binding agreement with you the customer regarding said order. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Northern Ireland, and you and Commander Industries Ltd. irrevocably submit to the non-exclusive jurisdiction of the Northern Ireland Courts.

You agree that e-mail can be used as a long-distance means of communication.

You undertake that all details you provide to Commander Industries Ltd. for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the web site. You will be guided through the process of placing an order by a series of simple instructions on the web site.
• We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Commander Industries Ltd.
• At the same time as your product is shipped from our business address we will send you a Dispatch Confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:

• The product(s) you ordered being unavailable from stock.
• Our inability to obtain authorization for your payment.
• The identification of a pricing, product or offer description error.
• You not meeting the eligibility to order criteria as set out below.

All orders for products are subject to availability and we reserve the right to refuse to accept any order in which case we will have no further obligation to the party concerned. However, if a payment from your debit or credit card has already been made, or if your order is declined you will subsequently receive a full refund.

We will send you an email to confirm that your order has been received and whether or not it has been accepted.

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, Commander Industries Ltd. reserves the right to decide which will be applied.

The period stated within which we will dispatch your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. If your order is delayed for any reason you will be duly informed. If the order can not be resolved within 30 days from your order date we would then ask for further confirmation that you would like the order to continue. Some of the goods we sell are special order items, delivery estimates will be given once your order has been taken and we have then checked factory availability. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us.

Once you receive the Dispatch Confirmation email please allow a further 7 to 10 working days for your order to arrive. We will advise you on the courier used to deliver your items and the estimated delivery time within the confirmation email. If you have not received your order within 10 working days from the date of your Dispatch Confirmation email, please contact us immediately.

A delivery charge will be added to your order, if applicable, as indicated on the web site. If you are a new customer all deliveries must be sent to your registered address (that is your debit or credit card address). If you are a recurrent customer you may opt for the items to be sent to you work address. Whilst we always try to accommodate all delivery addresses we reserve the right to refuse delivery to your work address at our discretion.

All deliveries will need to be signed for as proof of delivery, we accept no liability whatsoever for any delivery errors occurring as a result of circumstances beyond our control including but not limited to the activities of the courier used to deliver the products. Before you sign for the delivery please make sure that the packaging has not been opened, if this is the case check the contents in front of the courier before taking delivery. Furthermore it is the customer's responsibility to check the packaging for damage before accepting the delivery.

We deliver to addresses within the British Isles – we also deliver outside of these countries at our discretion and at an additional cost.

Returns and refunds:
Cancelling an order before delivery:
You may cancel your order by emailing This option is only available when your order status is at the 'order taken' stage. For orders with a status of 'processing', you must contact us on 44(0)28 91 814445 or through email confirming your intent to cancel. For orders that are shown as 'Sent' you must wait for delivery of these items then follow the procedures set out below.

Cancelling an order after delivery:
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of most items within seven working days of delivery.

To cancel this contract/order, please email us at with your intentions within 7 working days of delivery. Following notification of cancellation, the product should be returned to us in its original packaging and in an unused and re-saleable condition. The cost of returning the goods will be the customer’s responsibility. Please quote your order number if one has been used and full name in all references. Please package the relevant item securely and send it to us at the following address.

Commander Industries Ltd.
48a, East Street,
Northern Ireland,
United Kingdom.

For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, and received the said items we will refund (within 30 days from the cancellation notification) for the purchase price for that item less, if relevant, any part of the costs of returning the items to us not paid for by you or the cost of collection incurred by us.
Please note the above does not apply to the special order items made specifically for the customer.

Faulty or incorrect deliveries:
In cases where the rejection or cancellation is due to a defect or discrepancy in the order, this must be notified to us as soon as possible. If there is a discrepancy with your order (i.e. incorrect item delivered) we will exchange the product at cost to us or you may cancel your order, in which case you will not be liable for delivery costs. If your product is faulty on delivery you will not be responsible for the return delivery charge if, following our assessment of the product upon its return to us, we agree that it is faulty. If your product develops a fault after delivery and within 30 days of delivery please refer to the 'Warranty' guidelines below.

All breakages in transit, incorrect goods received, shortages should be notified to Commander Industries Ltd. or by e-mail to within 48 hours of receipt of the product by the customer.

Please contact us immediately with the details of your product, your order number and details of the fault. We will issue you with a Return Merchandise Authorisation number (RMA). Please supply your RMA number, order number and your name and address in all correspondence and send the item securely to:

The return address is:
Commander Industries Ltd.
8a East Street
Northern Ireland,
United Kingdom.

If following our assessment of the product upon its return to us, we agree that it is faulty and the fault has developed not due to abuse, accidental damage, poor installation or misuse of the product you will be informed if you will receive a refund or exchange within 7 working days (from our receipt of the item). You will then receive an exchange within 14 days (unless otherwise stated) or we will issue a refund within 30 days.

All products are covered by a twelve month manufacturer's warranty. If your product develops a fault whilst under warranty, please contact Commander Industries Ltd. or email and we will advise you where to send it for repair.

All Web site design, text, graphics, the selection and arrangement thereof underlying source code, javascript and all other material on this Web site are copyright of Commander Industries Ltd. ALL RIGHTS RESERVED. Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Commander Industries Ltd. is strictly prohibited.

We reserve the right to withdraw any products from this web site at anytime and/or remove or edit any materials or content on this web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold; removing or editing any materials or content on the web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
The products sold on this site are provided for private domestic and consumer and business use only. Accordingly, Commander Industries Ltd. do not accept liability for any direct loss, indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from Commander Industries Ltd.

Commander Industries Ltd. do not accept liability for any direct loss, indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of a fault in or failure of any product or services purchased from Commander Industries Ltd.

All products are covered by a twelve month manufacturer's warranty. If your product develops a fault whilst under warranty, please contact Commander Industries Ltd. or email and we will advise you where to send it for repair.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.